User Terms and Conditions

Last Updated: 1st March 2024

1. Introduction

Welcome to TAISK, an innovative SaaS platform offered by Bucephalus Ltd., a UK-based company at 128 City Road, London, EC1V 2NX. This platform facilitates AI creation for task efficiency.

2. Acceptance of Terms
By accessing or using our Service, you acknowledge and agree to these Terms. If you disagree with any portion of these Terms, you must immediately cease using our Service.

3. User Responsibilities
You commit to using our Service legally and ethically. You bear full responsibility for all activities under your account and the legality of any content you submit.

4. User Content
You retain your intellectual property rights but grant TAISK an irrevocable, perpetual, global, royalty-free licence to use, reproduce, adapt, and display your content to operate, market, and improve the Service.

5. Privacy & Data Protection

Bucephalus Ltd., as the operator of TAISK, is committed to adhering to the highest standards of data protection in line with the UK's Data Protection Act 2018 and the EU's General Data Protection Regulation (GDPR).

Our platform is specifically designed with robust technical and organisational measures to ensure the secure processing, storage, and transmission of personal data. Users of TAISK can trust in our rigorous safeguards, reflecting our dual commitment to innovation in AI-enhanced education and integrity in data protection.

We operate under the principles of transparency, accountability, and lawfulness, ensuring that users' rights over their personal data are respected and protected at all times.

Encryption & Storage: We employ end-to-end encryption during data transmission and leverage the robust infrastructure of AWS RDS databases for secure cloud storage. Your content remains safeguarded at all times.
UK-based Servers: Our servers reside within the United Kingdom, a jurisdiction known for its rigorous data protection laws, specifically the Data Protection Act 2018 and the EU's General Data Protection Regulation. By hosting data within the UK, we minimize the risks tied to international data transfers. As a result, your data enjoys protection under laws that champion transparency, accountability, and user rights concerning personal data.
Access & Audits: TAISK operates under stringent access controls. We periodically undergo security audits, ensuring that the protective measures in place are not only maintained but enhanced when necessary.
Data Usage by OpenAI: As confirmed by OpenAI on March 1st, 2023, data from API calls, including those from TAISK, is not utilised for model training. This assurance means that your training data and queries relayed via TAISK remain exclusive and are not employed to refine or instruct the machine learning algorithms managed by OpenAI.

We are a registered member of the Information Commissioner's Office (ICO), a testament to our dedication to data protection and our compliance with the UK's data protection standards. As a member of the ICO, we are subject to regular checks and audits, ensuring we uphold the highest standards of data protection, security, and privacy.

6. Intellectual Property
All proprietary rights relating to the Service, its design, technology, and associated content belong exclusively to Bucephalus Ltd. Any unauthorised use or reproduction is prohibited and may lead to legal action.

7. Service Availability
While we aim for continuous uptime, we can't guarantee uninterrupted Service due to unforeseen technical issues or scheduled maintenance. No compensation will be offered for any interruption.

8. Limitation of Liability
To the fullest extent permissible by law, Bucephalus Ltd. shall not be liable for any indirect, incidental, consequential, or punitive damages resulting from the use of or inability to access the Service. By using the Service, users expressly waive any rights they may have to initiate or participate in any form of litigation or court proceedings against Bucephalus Ltd. or its affiliates related to any claims, disputes, or controversies arising out of or in connection with TAISK. This waiver applies to any claims, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory. Users acknowledge and agree that their sole and exclusive remedy in the event of any dispute with Bucephalus Ltd. is to cease using the Service.

9. Updates to these Terms
Terms may be updated at our discretion. Users are expected to regularly review these terms. Continued use post-update implies acceptance.

10. Dispute Resolution
All disputes will be subject to UK law and exclusively resolved in its courts.

11. User Accounts
You must protect your account details and promptly report any unauthorised activities. Bucephalus Ltd. is not liable for unauthorised access due to user negligence.

12. Termination
We reserve an unconditional right to suspend or terminate your access for any or no reason, with or without notice.

13. Indemnification
You agree to indemnify, defend, and hold harmless Bucephalus Ltd. from all liabilities, claims, or costs (including legal fees) arising from your misuse, violation of these Terms, or placement of content on the Service.

14. Insurance

Bucephalus Ltd. maintains adequate insurance coverage, including but not limited to General Liability Insurance and Cyber Liability Insurance, to address potential claims or liabilities arising from the provision or use of the Service. Upon request, Bucephalus Ltd. can provide a Certificate of Insurance (COI) as proof of such coverages. Users agree that in the event of any claim, Bucephalus Ltd.'s liability is limited to the coverage amounts and conditions stipulated by its insurance policies.

15. Disclaimers
TAISK is provided "as is", without any guarantees or warranties, including implied warranties of fitness, merchantability, or non-infringement.

16. Fees, Payment and VAT
Some features are chargeable. All fees are non-refundable except where mandated by law. Payments are processed via Stripe on a monthly basis. Cancellation of subscriptions will not result in immediate termination; service will continue until the end of the billing period.

All transactions on TAISK, operated by Bucephalus Ltd (VAT No. GB 451 1180 33), are exclusive of Value Added Tax (VAT) at the applicable rate, unless stated otherwise. VAT is charged in accordance with the current legislation of the customer's country of residence within the EU. Non-EU customers are exempt from VAT but may face local customs duties and taxes. Business customers within the EU can provide their VAT number for exemption.

Prices are subject to change in line with VAT rate adjustments. VAT invoices will be provided for all eligible transactions.

17. Application Accuracy
While we strive for accuracy, the platform doesn't guarantee 100% precision. Bucephalus Ltd. assumes no liability for inaccuracies or their implications. Users are urged to exercise judgment and not rely solely on the Service for critical decisions.

18. No Resale of Service
Users may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without explicit written consent from Bucephalus Ltd.

19. Force Majeure
Bucephalus Ltd. will not be responsible for delays or failures in the Service due to events beyond its control, including natural disasters, strikes, or acts of war.

20. Age Restrictions

TAISK is not meant for children under 13, and inline with OpenAI policy we require that children ages 13 to 18 obtain parental consent before creating accounts on TAISK. In circumstances where a teacher desires to share an AI Bot they have developed with their pupils, they must utilise the 'Share' function. This function necessitates that the pupil enter an Organisation ID and Pin Code to access solely the specific AI Bot. The teacher bears full responsibility to ensure that the behaviour prompt, training data, and stylisation of the AI Bot are suitable for their students. Furthermore, it is imperative for educators to recognise that despite these safeguards, the AI may generate outputs that are not suitable for all audiences or age groups. Educators should exercise due caution in using the AI with students or in classroom settings, being aware of the potential for inappropriate content.

21. Query Costs and Allowances

Each subscription type grants users a specific monthly allowance for queries to be used with our AI services:

Basic: 1,000 queries/month.
School and SME: 30,000 queries/month.

The number of queries consumed with each interaction depends on the AI model chosen by the user:

GPT 3.5 4k: Deducts 1 query per interaction.
GPT 3.5 16k: Deducts 3 queries per interaction.
GPT 4: Deducts 10 queries per interaction.

Users see when their monthly query allowance is nearing exhaustion and top-up in batches of 500 queries at a time (for a cost of £8.99 + VAT). Any of these top-up queries that are not used will roll over to the next month. Once a user has consumed their monthly allowance, they will not be able to make additional queries until the beginning of the next billing period or unless they purchase additional query allowances.

22. Application Maintenance & Downtime

Bucephalus Ltd. is committed to ensuring the optimal performance of TAISK. Regular maintenance is essential to achieve this. While we endeavour to conduct all maintenance activities between 12:00 am and 3:00 am, there may be instances that necessitate maintenance outside of this window.

During maintenance periods, users may experience degraded performance, partial disruptions, or a total outage of the Service. We appreciate your understanding and patience during these essential maintenance activities.

For transparency, we maintain a public record of our platform's uptime and provide advance notifications of planned maintenance work. Users can access this information and stay updated by visiting our status page at: https://interactivetutor1.statuspage.io/.

These terms are effective as of 01/03/2024.